Our Delivery Service
The following Terms and Conditions relate only to new customers registering online. If you are an existing customer, please sign in to view the Terms & Conditions that relate to your own account.
Free Standard Delivery when you spend over £100*
*Free Standard Delivery (at the value of £3.99) when you place an order of £100 or more (value of order needs to be £100 or more excluding the delivery charges). Next Day Delivery will be reduced to £3. Excludes Delivery for Bivolino orders
Provided the items you order from us are in stock, we aim to deliver them direct to your door within 3 to 5 working days. Some items may take longer - heavy furniture and goods requiring personalisation, for example, as well as items marked with an asterisk* in the catalogue which come directly from the manufacturer. Please refer to the guide below:
(times shown are approximate)
We reserve the right to charge £3.99 to cover the cost of post and packing on each order you place. Separate orders placed on the same day will be charged post and packing separately even if received in one parcel. Sign in/Register and go to View bag/Checkout to view the exact delivery charge for your order.
Next Day Delivery
We offer a Next Day Delivery service* which costs just £6.99.
Orders must be placed before 6:00 PM. Orders that are taken after 6:00 PM will be delivered 1 day later.
*This service is only available in our courier areas and is subject to availability. We do not offer this service on orders you make by post.
How quickly will my Next Day delivery arrive?
We've included a table below to let you know the anticipated delivery day. While we'll do everything we can to deliver your goods by the day anticipated, we cannot accept liability for deliveries made later than the day listed below.
Next Day Delivery Guide
|Day when order
(Ordered BEFORE 6PM)
(Ordered AFTER 6PM)
Orders placed over a Bank Holiday weekend will generally be delivered by the Tuesday after. For orders placed over the Christmas and Easter Bank Holidays please call us to confirm anticipated delivery times.
ByBox Delivery Option
Where applicable you can select to have your items sent to a ByBox secure locker where you can subsequently go, open and pick up. The supplier, ByBox aims to have your items available for pick up, up to 2 working days after ordering. ByBox will then notify you via an SMS text message to your mobile phone and an email sent to your entered email address. The notification will contain the secure pin code required to open the ByBox locker. The cost for this service is £3.99 no matter how many items you order. Click here to find out more
If you order an item and it isn't in stock, we may send you your second choice item, or a carefully selected alternative of equivalent quality and price.
Delivery to a different address
We always send your first order to your home address, but if you ever need us to, we're happy to send any of your subsequent orders to a different address. If you want to take advantage of this facility, simply click "Add new address" on the checkout page and follow the instructions given. When your parcel arrives, check the contents against the Advice Note. If they are not the same, please call Customer Services on 0871 231 2342 (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) or use the Contact Us page to notify us by email.
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