Returns

Returning Goods

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition within 14-days of receipt, or in accordance with your statutory rights.

Every delivery we send out includes an Advice Note which lists its contents. Please select a reason for return from the back of the advice note, and enter it next to the item you wish to return. It's essential that you return this Advice Note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund. If you don't have your Advice Note, simply write on a piece of paper the item number, your reason for returning and your name, address and customer number and make sure you enclose it with the goods.

PLEASE DON'T SEND PAYMENTS WITH RETURNED GOODS UNDER ANY CIRCUMSTANCES.

Returns via your courier

Our courier returns service is convenient, quick & reliable. Your courier can collect most items from you for easy return. You can call your courier direct if his/her telephone number was left with the parcel, or arrange a return online by signing in to your account and selecting the Arrange a Return link from the My Account page. Alternatively, you can call us on our Enquiry Line and we'll arrange the collection for you. Please use the original packing, tape the returns label over your own name and address, and ensure your parcel is sealed and ready for collection. If you do not have a returns label, contact us via our website or call our Enquiry Line.

It is essential that you obtain a receipt* from the courier.

Returns via the Post Office

If you choose not to return your parcel via our courier service, please use the original packaging, tape the Royal Mail returns label over your own name and address and ensure your parcel is sealed. If you do not have a Royal Mail returns label, please refer to the website for details on how to obtain a returns label.

It is essential that you obtain a proof of posting* from the Post Office.

* Without either a receipt from the courier, or a proof of posting from the Post Office, we won't be able to credit your personal account if your returned parcel goes missing, so please keep it in a safe place. Your receipt / proof of posting will contain a unique reference number that you should quote if you have a query. Please keep this until your statement shows that your return has been credited.

Your home approval period

We're certain you'll be satisfied with all our products and services, but if you're not completely happy, you can be reassured by our 14-day home approval period. If anything you order from us doesn't give you reasonable wear and tear due to either defective workmanship or materials, we should be able to replace or repair it. Alternatively, we may credit your account with either all or part of the purchase price.

This guarantee is in addition to your statutory right, and doesn't affect them in any way. You must return any items to us in new condition within 14 days of receipt as after this date we may not accept them, and may send them back to you at your expense. If, at our sole discretion, we do accept your late return, we reserve the right to make a charge to cover our costs in processing it - currently, this charge is £3.00 per item. We'll issue you with a credit on your account for your late return, which you can apply to orders you place in the following six months.

Returns via your store

If you are not totally happy with any clothing, footwear or accessories that you have bought through the High and Mighty website then you can return them through our retail stores. Simply take your product, in its original packaging along with your Advice Note, to the store. The store will provide you with a Returns Note and arrange for the product to be returned to the warehouse. Our Returns Team will refund the card you paid with within 14 days. Store colleagues will NOT be able to refund cards within the store; it can ONLY be done by our Returns Team. The decision to refund the product is made when the product reaches the Returns Team. None of the Home or Electrical products can be returned via stores. Products bought in our retail stores can only be returned to our retail stores.

Consumer Protection (Distance Selling) Regulations 2000

You have the right to cancel your order for any item apart from items made to your specifications or clearly personalised items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, and audio and video recordings and computer software that you have unsealed or used. Further details of this right, which may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery, will accompany the delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the items that you do not wish to keep to us at your cost (unless the goods were substitute goods which we selected for you). You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we may make for collecting the goods if you do not return them at your own cost.

Ordering replacement goods

If you want to order a replacement or exchange item, simply enter the details on the order form attached to the advice note, along with your credit card details if necessary. Alternatively, you can contact us through our website or call our Order line, but please don't do both or you may receive your order twice!

YOU MAY PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR YOUR REFERENCE BY CLICKING HERE

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